TERMS AND CONDITIONS – COLOR KAHAR

1AGREEMENT TO OUR LEGAL TERMS

1.1 Terms of Use

These Legal Terms constitute a legally binding agreement between you (as defined in section 1.2) and Color Kahar Private Limited (or referred to as "Color Kahar", "Company", "we", "us", or "our"). We operate and provide the website www.colorkahar.com (the "Site"), the Color Kahar mobile application (the "App"), as well as any other related products and services (collectively, the "Services") that reference or link to these terms, including all other terms, policies, notices, guidelines, and forms referenced herein or otherwise available on the Services or by hyperlinks (collectively, the "Legal Terms").

1.2 Definitions of Parties

The terms "you", "user", or "customer" refer to any person, whether personally or on behalf of an entity, who:

• visits or uses any part of our Services,
• Browses, places an order or makes a purchase through our Services,
• registers for an account on our Services,
• uploads content or interact with our product customization/ordering tools, or
• otherwise communicates with us, such as requesting information or engaging with our customer support or promotional content or social media etc.

Whether you are acting in a personal capacity or on behalf of a company or other legal entity, you confirm that you have the authority to accept and be bound by the Legal Terms.

1.3 Target Audience, Age Eligibility and Use by Minors

Color Kahar app (including Services) is intended for general audiences and is not designed for children. Our Services are intended for individuals aged 18 years and older (i.e. age of majority). We do not knowingly allow children under the age of 18 to use the Services independently.

However, use of our Services by individuals under the age of 18 (i.e. age of minority) is only permitted if access to the Services is operated by, or allowed access under the supervision of, a parent or legal guardian at all times. If you are a minor, you may only use the Services after your parent or legal guardian has reviewed and agreed to these Legal Terms on your behalf and agree to take responsibility for your actions and any charges associated with your use of the Services and/or purchases.

1.4 Account Registration

You must register an account for complete usage of our Services. By doing so, you agree to:

• Keep your login credentials—including email, OTPs, and social login tokens—confidential;
• Notify us immediately if you suspect unauthorized access to your account;
• Accept full responsibility for any action taken from your account, whether by you or someone else using your credentials;
• Avoid sharing your account with others. Shared accounts may be suspended or terminated.

We may reclaim or block any username that we deem offensive, misleading, or in violation of these terms.

1.5 Acceptance of Terms

By accessing or using any part of the Services (e.g. visiting our website, installing or launching the App, browsing, customizing products, registering an account or placing an order etc.), you confirm that you have read, understood, and agree to be bound by these Legal Terms, including our related policies such as the Privacy Policy, Refund & Return Policy, and Shipping Policy. If you do not agree with any of these, you must immediately discontinue use of the Services.

• On the first launch of the Color Kahar mobile app, clicking the "Let's Start" button again constitutes your agreement to these Terms and Conditions.
• When placing an order through our App or website, clicking the "Order" or "Checkout" button also signifies that you accept and agree to be bound by these Terms.

These Terms are always accessible from the app and on our website (can also be printed) or sent to you upon your request.

These Terms apply equally whether you access our Services through our website, Android application, or iOS application or other official mediums.

1.6 User Representations

By using the Services, you represent and warrant that:

• (a) All information you provide during registration or use is accurate and complete;
• (b) You will keep your information updated as needed;
• (c) You are either above 18 or using the Services under the supervision of a legal guardian who has agreed to these Terms;
• (d) You will not access the Services via automated or non-human means (e.g., bots, scripts);
• (e) You will not use the Services for any unlawful or unauthorized purpose; and
• (f) You will comply with all applicable laws and regulations.

If any of the above is found to be false, we reserve the right to suspend or terminate your access, block future use, or take legal action if necessary.

For a full list of restricted behaviours, see Section 13.2 (Prohibited Activities).

1.7 Contact Information Accuracy

To ensure uninterrupted service and delivery, you are required to maintain a valid and accessible email address and contact number associated with your account. These are essential for receiving updates from us such as order confirmations, delivery updates, and important service notices. If we determine that the email address or phone number provided is invalid, inaccessible, or fraudulent, we reserve the right to suspend or terminate your account without prior notice.

1.8 Updates to Legal Terms

We may update or revise these Legal Terms at any time. While we may notify you of material changes via email, app notifications, or announcements, it remains your responsibility to periodically review these terms. All changes become effective immediately upon posting, and your continued use of the Services after such posting constitutes your acceptance of the revised terms. We recommend that you print a copy for your record.

2WHAT WE DO

2.1 About Color Kahar

Color Kahar is a Pakistan-based platform that offers a personalized photo product creation service. Through our Services, users can design and upload photo customized products (such as photobooks, prints, mugs, calendars, and more), place orders, and have these items printed and delivered to addresses within Pakistan.

Our Services allow you to do the following (but are not limited to these actions):

• Browse our product catalogue
• Create and customize photo products
• Place and manage orders
• Communicate with our support team
• Contribute to public mediums
• Access photo editing and product customizing tools
• Receive product updates, delivery updates, Service updates, and promotional notifications

2.2 Geographic Availability

At present, our services are only available in territorial boundaries of Pakistan. If an order is placed from, or intended for, a delivery outside of Pakistan, we reserve the right to cancel it without notice. We may expand our service territory in the future, in which case our delivery policies and legal terms will be updated accordingly.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

3OUR INTELLECTUAL PROPERTY

3.1 Ownership of Content and Marks

We are the owner and the licensee of all intellectual property rights in our Services - including but not limited to all source code, databases, functionality, software, website design, product designs/templates, mobile app, photographs, video, audio, graphics, text, and written content (collectively, the "Content")

This also includes all trademarks, service marks, trade names, and logos used or displayed in the Services (collectively, the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) under the laws of Pakistan as well as international treaties. The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use only.

3.2 Reverse Engineering and Tampering

You may not reverse engineer, re-engineer, disassemble, decompile, alter, copy or attempt to extract the source code or any part of our Services, Contents and Marks. You are also strictly prohibited from integrating, modifying, or tampering with our intellectual property and Services including software, mobile app, or systems through any unauthorized third-party tools or automated means.

3.3 Technical Protections

We may implement technical measures to safeguard our intellectual property, including encryption, license controls, watermarking, or access restrictions. You are strictly prohibited from attempting to bypass, disable, or interfere with these technical protections or assist others in doing so.

3.4 Permission Requests

If you wish to use any part of the Services, Content, or Marks beyond the permissions explicitly granted here, you must request written authorization by emailing us at support@colorkahar.com. All such requests are subject to approval at our sole discretion. If permission is granted, you must clearly attribute ownership to us (Color Kahar) and retain any copyright or proprietary notices when displaying or distributing our Content or Marks.

3.5 Breach and Termination

Any unauthorized use, duplication, or misuse of our intellectual property is a direct violation of our Legal Terms and will result in the immediate termination of your access to the Services and may also lead to legal action or claims for damages.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

4USER LICENSE TO ACCESS OUR SERVICES

4.1 Grant of License

Subject to your ongoing compliance with these Legal Terms, including the section titled "Prohibited Activities", we grant you a limited, non-exclusive, non-transferable, revocable license, without the right to sublicense, to access and use our Services strictly:

• As necessary to benefit from the Services you have properly obtained access to, and
• Solely for your own personal, non-commercial use.

You may download or print a single copy of any portion of the Content to which you have lawful access, provided that such use is solely for personal reference and does not violate these Terms.

Except as explicitly permitted in this section or elsewhere in our Legal Terms, you may not:

• Copy, reproduce, aggregate, upload, post, encode, transmit, license, modify, adapt or republish any part of our Services, Content or Marks;
• Display, distribute, or publicly perform our Content or Marks;
• Integrate or combine any portion of our website, app, or software with third-party tools or platforms;
• Use any Content or Marks for commercial purposes;
• Sell, license, sublicense, or otherwise exploit any part of the Services;
• Use our Marks or branding in any way that implies affiliation or endorsement;
• Exploit our Services, Content and Marks for any commercial purpose whatsoever, without our express prior written permission;
• Modify or create derivative works based on our Services or Content;
• Use automated tools to extract or scrape data or visuals from the Services.

4.2 Requests for Additional Use

If you wish to make any use of the Services, Content, or Marks beyond what is expressly permitted here, you must obtain our prior written permission. You may request such permission by contacting us at support@colorkahar.com. Approval, if granted, will be subject to conditions at our sole discretion including clear attribution of ownership to us. You must retain any copyright or propriety notices when displaying or distributing our Content or Marks. We reserve all rights not expressly granted in and to the Services, Content, and Marks. Any unauthorized use of the Services, Content, or Marks constitutes a material breach of these Legal Terms and may result in the immediate termination of your access and potential legal action.

5SUBMISSIONS RIGHTS

5.1 Ownership of Submissions

If you choose to send us any form of direct communication—including but not limited to questions, feedback, suggestions, product reviews, ideas, business proposals, or any other unsolicited content (collectively, "Submissions")—you agree that such Submissions become the sole and exclusive property of Color Kahar upon receipt.

You hereby irrevocably transfer and assign to us all intellectual property rights, titles, and interests, including any intellectual property rights, in and to such Submissions, and you waive any and all moral rights you may have in those Submissions.

We shall be free to use and exploit Submissions for any lawful purpose, commercial, promotional or otherwise, without acknowledgment, notice, or compensation to you.

5.2 No Obligation

You acknowledge that we are under no obligation to:

• Keep any Submission confidential;
• Provide any response or feedback regarding your Submission;
• Compensate you for any use of your Submission;
• Attribute the Submission to you publicly or privately.

5.3 Clarification – Not Product Content

This clause does not apply to photos uploaded or personalized content uploaded by you for the creation of custom products. Such content is governed by our Privacy Policy and is used solely for the purpose of order fulfillment unless additional consent is provided (such as marketing and promotional use).

5.4 Compliance Reminder

All Submissions must comply with our Prohibited Activities section. Any content deemed abusive, illegal, misleading, or violating third-party rights may be deleted and could result in account suspension or other actions.

6USER CONTRIBUTIONS AND CONTENT LICENSING

6.1 Ownership and Responsibility

You may choose to, or be invited by us, to publicly chat, contribute to, or participate in blogs, message boards, online forums, social media and other functionality (including functionality of our Services) during which you may create, submit, post, upload, display, transmit, publish, distribute, or broadcast content and materials on or outside our Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material (collectively 'Contributions'). You retain full ownership of all contributions you upload, submit, or share through our Services. By uploading contributions, you explicitly represent and warrant that you own or control all rights necessary and that your uploads do not infringe third-party rights (including but not limited to intellectual property, privacy, or any applicable law). You further warrant that an uploaded contribution does not violate any laws, regulations, social norms, or accepted morality standards, including (without limitation) content containing pornography, exploitation, discrimination, criminal activities, violence, or hatred. Any Submission that is publicly posted shall also be treated as a Contribution. You understand that Contributions may be viewable by other users of the Services.

6.2 Indemnity

You expressly agree to indemnify and hold us harmless against any claims, liabilities, damages, losses, and expenses arising from or related to your uploaded contributions breaching these warranties, third-party rights, or applicable laws.

6.3 Licensing – Public Contributions

When you publicly post Contributions (e.g., comments, reviews, messages, forum interactions, or tagging our service on any media platform including social), you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid, worldwide right and license to use, copy, reproduce, publicly display, modify, translate, distribute, reformat, sell, resell, publish, broadcast, retitle, store, publicly perform excerpt(in whole or in part) incorporate into derivative works, and otherwise exploit your Contributions for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sub-license the licenses granted in this section. Our use and distribution may occur in any media format and through any media channels. This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

6.4 Licensing – Personalized Product Content (Restricted License)

Content specifically uploaded for the creation of personalized products (such as photobooks, prints, calendars, mugs, etc.) is subject to an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid, worldwide right and license strictly for fulfilling your orders. This license permits us (and our affiliated production houses) to copy, print, store temporarily, modify (e.g., cropping, color adjustment) and view your content for creating your personalized products and Service fulfilment. We do not use or display such content publicly or in marketing materials unless you explicitly consent to this usage. No personal photo data is retained beyond reasonable requirements for fulfilling orders and providing our Services.

6.5 Marketing and Promotional Usage (Consent and Opt-Out)

We may showcase your publicly shared Contributions in our marketing or promotional materials, including online galleries or social media, with or without personal identifier as per our requirement. Your finalized personalized products, plus contributions used for making them, may only be shared if we have your consent.

6.6 Warranties Regarding Public Contributions

When submitting public content (e.g., reviews, social tags, posts), you confirm that:

• You own or have rights to share the content;
• No individual in the content is included without proper consent;
• Your content is not false, obscene, defamatory, or illegal;
• Your content doesn't violate intellectual property rights;
• Your content does not promote harassment, abuse, hate speech, or violence.

For a full list of restricted behaviours, see Section 13.2 (Prohibited Activities).

7PRODUCT QUALITY, ACCURACY, AND USER RESPONSIBILITY

7.1 Product Quality Assurance

We guarantee that all delivered products will have satisfactory quality and performance and will be suitable for the intended purpose as is generally expected from similar goods. If you believe your product does not meet these standards or there is a defect, you must notify us within 7 days of receiving your order for clear defect. Otherwise, the product is deemed accepted.

7.2 Color Accuracy Disclaimer

While we strive to accurately represent how your final product will look through on-screen previews, variations in color, brightness, and contrast between your digital images and the final printed product are normal. These variations can result from differences in screen calibration, lighting conditions, printing materials, and production processes. Such variations are explicitly acknowledged by you as acceptable and do not constitute defects unless a significant error has occurred on our part.

7.3 User Responsibility and Image Quality

You acknowledge and accept full responsibility for the quality of the images you upload for use in product creation tools of our Service. We are not responsible for subpar print results arising from low-resolution, blurry, pixelated, or otherwise poor-quality images provided by you.

You also acknowledge and accept full responsibility for the accurate placement, cropping, zooming, and alignment of your uploaded photos in the provided product customization tools and sections of the Services. Although we offer tools like auto-cropping, auto-layout, zoom assistance, and previews for your convenience, it remains your obligation to thoroughly review and confirm your product layout before submission.

You also acknowledge and accept full responsibility for accurate spellings of names, titles and captions. We will not be responsible or liable for errors due to improper photo placement, zoom, cropping, layout or textual issues overlooked by you during the preview and approval processes on our Services.

By confirming and submitting your order, you accept and approve the personalized products as presented in the product preview.

7.4 Size, Cropping, and Material Variations

All product dimensions (including print sizes, margins, borders) are approximate and minor deviations may occur due to the customized production processes. Similarly, slight variations in cropping, positioning, and alignment between the digital preview and the final printed product are considered normal, acceptable, and not defects.

Additionally, variations resulting from different printing materials, textured materials or finishes are expected and explicitly acknowledged by you as acceptable and normal occurrences. These variations do not constitute defects and are not grounds for refund, replacement, or compensation.

7.5 Customer-caused Damage and Misuse

We explicitly disclaim any responsibility or liability for product damage resulting from misuse, improper handling, accidents, neglect, modifications, or normal wear and tear by the customer. Such customer-caused damage will not be eligible for refunds, repairs, replacements, or any compensation.

7.6 Returns and Remedies for Defective Products

If your delivered product is defective or materially different from your confirmed order, you may request a repair, replacement, or refund. To do so, you must notify us within 7 days of receiving the product and provide clear video proof of unboxing at the time of receipt. Minor variations (e.g., color differences, alignment shifts, material finish including those discussed above and others) are not considered defects and do not qualify for remedies.

If your claim is verified, we may offer a reprint, voucher, or refund (only if other remedies not possible or viable) at our discretion. For full details, please refer to Section 9 (Refund, Return & Cancellation Policy).

8PAYMENT POLICY

8.1 Accepted Payment Methods

We accept the following forms of payment for orders placed through our Services:

• Credit/Debit Cards (via United Bank Limited (UBL) and other authorized processors)
• Jazz Cash / Easypaisa (Via Mobile Wallet Integrations)
• Cash on Delivery (COD) (processed via courier partners such as TCS or M&P)

All payments are processed securely by third-party payment providers. Color Kahar does not store your complete payment details, and your data is handled in accordance with the respective payment gateway's privacy policies and terms. It is your responsibility to check and agree to the payment gateway's policies and terms.

8.2 Timing of Payment

For all prepaid methods (Credit card and Jazz Cash), full payment is charged immediately at the time of order placement due to the personalized nature of our products.

For Cash on Delivery orders, full payment is required at the time of delivery. Failure to pay upon delivery may result in account suspension or denial of future COD services.

8.3 Order Confirmation & Acceptance

Once you place an order and your payment is received (or COD is selected), you will receive a confirmation email. For certain orders, you may also receive a verification call from our team.

Please note that receipt of this email and/or phone confirmation does not constitute acceptance of your order. Your order is considered accepted only once it has been dispatched. We reserve the right to reject or cancel any order before dispatch, even after payment has been received.

8.4 Pricing, Taxes, and Fees

All prices are shown in Pakistani Rupees (PKR) and are inclusive of applicable taxes (e.g., GST), unless otherwise stated. Shipping fees will be displayed during checkout, where applicable.

We currently only offer delivery within Pakistan, so import duties or international tax obligations are not applicable at this time. If we expand to other regions in the future, additional duties or fees may apply based on your shipping destination and will be your responsibility.

8.5 Discounts and Promotions

From time to time, we may offer discount codes, promotional prices, or special bundles. Each promotion will be subject to its own terms and conditions, including expiration dates, product eligibility, or minimum spend requirements.

We reserve the right to decline the use of a discount code, revoke it in cases of misuse, or apply standard pricing once the offer period has expired or any other reason befitting for such activity.

Please refer to our payment policy if more information is required

8.6 Pricing Errors and Cancellations

We make every effort to ensure pricing is accurate. However, we reserve the right to correct any errors or inaccuracies in pricing, even if payment has already been processed. If such an error is discovered prior to dispatch, we may cancel your order and notify you accordingly or offer to adjust the price before proceeding.

We also reserve the right to limit or cancel orders at our discretion, especially in cases of suspected fraud, bulk/reseller behavior, or repeat abuse of promotional offers.

9REFUND, RETURN, AND CANCELLATION POLICY

9.1 No Cancellation Policy (Personalized Products)

Due to the customized and personalized nature of our products, all sales are final from the moment you submit your order. No cancellations, modifications, or alterations are permitted after your order has been placed. We strongly encourage you to carefully review all details, designs, texts, and photos thoroughly before confirming your order.

9.2 No Returns for Customer Errors or Buyer's Remorse

We explicitly do not accept returns or offer refunds in cases involving customer mistakes, such as typos, incorrect photo selection, layout or design errors, or due to changes in personal preferences (buyer's remorse). It remains your responsibility to verify the accuracy of your product design and information prior to placing your order.

9.3 Reporting Defective or Incorrect Products

In the rare event that your product is defective, or incorrect product you must notify us within seven (7) days from the date of product receipt. To submit a claim, you are required to provide clear, comprehensive video proof documenting the unboxing and clearly illustrating the defect or issue. Claims submitted without such proof, or beyond the 7-day window, will not be eligible for consideration.

9.4 Remedies for Verified Claims

Upon verification and approval of your claim, our primary remedy will be to provide you with a reprint of the defective product or offer an equivalent voucher discount for future orders, solely at our discretion.

Refunds will be offered when it is impossible or impractical to provide a reprint or voucher discount or any other reasonable remedy.

9.5 Return of Defective Products

We reserve the right, at our sole discretion, to request the return of defective or incorrectly produced items. If we require a return, we will clearly communicate instructions, and you may have to cover the cost of return. You agree to cooperate with the return process to remain eligible for remedy or refund as specified above.

Please refer to our Returns and Refund policy for more information if required.

9.6 Statutory Consumer Rights

Nothing in this section is intended to limit or exclude any mandatory consumer rights available to you under applicable law.

10DELIVERY POLICY

10.1 Order Processing and Production

Once your order is placed and payment is confirmed on our Services, we proceed with production. We typically begin processing your order immediately. Production timelines may vary depending on the product type, your location, order volume, and courier availability.

While we aim to dispatch all orders within the indicated delivery window, all delivery timeframes provided on our platform are estimates only and not guaranteed delivery deadlines.

10.2 Estimated Delivery Times

Delivery durations may be affected by a range of external factors including courier delays, national holidays, strikes, natural events, or seasonal production spikes. Such events are outside our control and do not constitute breach of service. Durations may also be affected due to internal factors such as unusual production spikes, maintenance of production facilities and equipment or other activities. In such cases our top priority will be to dispatch your products as soon as reasonably practicable.

The estimated delivery period may be confirmed via email or phone call. If your order includes multiple products, we may ship them together; in such cases, the longest individual product lead time will apply.

10.3 Partial Deliveries

We reserve the right to fulfill and ship your order in multiple shipments or partial deliveries, depending on product readiness or logistics conditions. There will be no additional cost to you for such partial deliveries.

10.4 Delivery Costs and Locations

Delivery charges will be clearly displayed at checkout and added to your total before you complete payment, unless the cost is already included in the product price or you qualify for free delivery at our discretion. We currently only deliver within Pakistan. International deliveries and customs clearance responsibilities do not apply at this time. If international delivery is introduced in the future, our delivery policy will be updated accordingly.

10.5 Address Accuracy and Non-Delivery

You are responsible for ensuring the delivery address you provide is complete and accurate. We will not be liable for delays, failed deliveries, or lost packages resulting from incorrect, outdated, or incomplete address details.

If a package is returned due to an address issue, you may be responsible for reshipping fees or order cancellation if reshipment is not possible.

10.6 Risk of Loss and Ownership

Ownership and risk of loss for your order transfers to you once the product is handed over to our logistics partner or courier. From that point forward, you are responsible for the package.

We partner with reputable third-party logistics providers (such as TCS and M&P) to handle delivery.

10.7 Damaged Shipments and Courier Claims

We take great care in packaging our products securely. However, once a product is handed over to the courier, we are not responsible for any damage that occurs during transit.

You are advised to inspect your package at the time of delivery. If the product appears visibly damaged due to mishandling in transit, you should report the issue immediately to the courier service and initiate a claim directly with them

Once a product is handed over to our logistics partners, you acknowledge that we are not liable for delays, mis delivery, or damage caused during transit.

You agree to indemnify and hold us harmless for any third-party delivery disputes including physical product damages, unless caused solely by our internal error.

10.8 Delivery Error and remedies

We use reasonable technical and operational measures to ensure accurate processing, packaging, and delivery of all orders. However, due to the nature of human and system-based operations, inadvertent errors may occasionally occur.

In the event an order is delivered incorrectly due to an operational error attributable to Color Kahar, Color Kahar's sole obligation and the user's exclusive remedy shall be limited to either (i) reprinting and redelivering the affected order, or (ii) providing a voucher up to equal value of order or refunding the amount paid for that order, at Color Kahar's discretion.

Color Kahar shall not be liable for any direct, indirect, incidental, consequential, emotional, reputational, or privacy-related damages arising from such delivery error.

11PERSONAL DATA

11.1 Data Protection and Policy Reference

We are committed to protecting your privacy and handling your personal information with care and transparency. All personal data you provide to us-including contact information, order details, payment identifiers, and uploaded content-is processed in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions.

By using our Services, you consent to the collection, storage, use, and disclosure of your personal information as outlined in the Privacy Policy.

We also use cookies and similar tracking technologies as described in our Privacy Policy.

11.2 Uploaded Photo Content and Personal Files

Any photos, layouts, or content you upload for the purpose of creating personalized products (e.g., photobooks, prints, mugs, calendars) are treated as private and confidential.

We use this content solely for the purpose of fulfilling your order, and it is not publicly displayed, reused, or shared without your explicit consent.

For full details on how such content is handled, please refer to our Privacy Policy, particularly the sections on data retention, access controls, and retention timelines.

11.3 Social Media Integration and Third-Party Photo Access

As part of our service, you may choose to log in using third-party platforms such as Google or Facebook. When you do this, you authorize us to access a limited set of information from those accounts strictly for the purposes of authentication and Service provision.

We only access the minimum amount of data required for providing our Services and process it in accordance with your privacy settings and our Privacy Policy. You can disconnect your linked account at any time by adjusting your app settings or contacting us directly. Upon disconnection, we will delete any stored third-party login data, excluding basic identifiers such as your profile picture and account name if they are already associated with your Color Kahar profile.

With your explicit permission, you may connect third party photo sources like Facebook, Instagram, or Google Photos to upload content to our Services and avail our complete offering. We only connect to these sources after you grant permission, and we do not store your full gallery. Only the images you actively select are uploaded and stored, temporarily and securely, to provide our Services and fulfil your order.

For full details please review our Privacy Policy.

You agree that your use of third-party social login services and photo access is governed by your agreement with those platforms. We are not responsible for access issues, data accuracy, or errors caused by third-party integrations.

You agree to indemnify and hold us harmless from any claims, losses, or damages arising out of your use of such services.

11.4 Responsibility for Third-Party Accounts

Your relationship with third-party service providers such as Google or Facebook is governed solely by your own agreements with those platforms. Color Kahar is not responsible for the content, accuracy, or availability of information on those platforms, nor do we verify or monitor content from your connected social accounts.

We make no warranties regarding your use of such third-party services and disclaim all liability for issues arising from their use.

12SYSTEM SECURITY, AVAILABILITY & LIMITATIONS

12.1 No Guaranteed Uptime

While we strive to maintain uninterrupted access to our Services, Color Kahar makes no guarantee of 24/7 system availability. From time to time, you may experience interruptions due to scheduled maintenance, system updates, peak loads, or unforeseen technical issues.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice. We are not liable for any delays, losses, or inconvenience resulting from your inability to access the Services during these periods.

In the event of any downtime, we will make reasonable efforts to fulfill confirmed orders already in production as soon as service is restored. However, no compensation or liability will be provided for delays caused by service interruptions.

12.2 Not a Backup or Storage Service

Our Services are not intended to function as a permanent photo storage or backup solution. While you may upload images or save project drafts within the platform for your convenience, we do not guarantee ongoing storage or long-term accessibility of any user content.

You are solely responsible for maintaining your own backup copies of all images, designs, and project data. Color Kahar is not liable for the loss, deletion, corruption, or inaccessibility of any files, regardless of cause.

12.3 Data Security and Liability

We implement reasonable security safeguards to protect user data and maintain service integrity. However, no digital platform is completely secure, and we cannot guarantee protection against all unauthorized access, cyberattacks, or system intrusions.

Color Kahar shall not be held liable for any unauthorized access to, or misuse of, your data resulting from incidents beyond our control, including third-party breaches, internet failures, or other unforeseen circumstances.

This section is subject to applicable data protection laws in Pakistan and our Privacy Policy.

For more information on how we safeguard your personal data, please refer to our Privacy Policy.

12.4 Your Device and Network Responsibility

You are responsible for ensuring that your device, operating system, internet browser, and connection are secure and up to date when using our Services. We are not liable for any issues resulting from your device settings, outdated software, or compromised network environments.

Any errors or data losses that occur during upload or order placement due to unstable internet connections or misconfigured software are your responsibility.

12.5 Platform Management and Enforcement

We reserve the right to:

• Monitor use of our Services for violations of these Legal Terms;
• Remove or disable access to any content or data that places an excessive burden on our systems or violates our policies;
• Restrict or terminate access to Services at our discretion in case of misuse or technical threat.

This includes content uploaded for product creation that is found to be non-compliant, harmful, or disruptive to our systems. Additional guidelines on content handling and moderation are outlined in our Privacy Policy.

12.6 Services Management

We reserve the right (but not the obligation) to:

• Monitor Services for violations of these Legal Terms;
• Restrict, block, or suspend access at our sole discretion;
• Remove content or files that are abusive, non-compliant, or burdensome to our systems;
• Take legal action or report unlawful behavior to authorities;
• Refuse or revoke access without prior notice for repeated violations.

13USER UPLOAD RESPONSIBILITY

13.1 Content Ownership & Permission

By uploading any content (including contributions) to Color Kahar's Services -including images, photos, designs, text, or other materials - you affirm that:

• You own the content or have obtained all necessary licenses, rights, and permissions to upload and use it;
• You have obtained the consent of any identifiable individual featured in the content, including parental or guardian consent for minors;
• You have the legal right to submit the content and authorize us to print or process it;
• Your content does not violate the intellectual property, privacy, or publicity rights of any third party.

You will be held fully responsible for any legal or financial claims resulting from the content you upload.

13.2 Prohibited Activities (User conduct Restrictions)

You may not use our Services to:

a) Upload or submit the following Prohibited Content that:

• Is illegal, defamatory, obscene, offensive, hateful, harassing, discriminatory, or promotes violence;
• Contains pornographic, violent, or otherwise harmful imagery;
• Includes viruses, malware, trojans, spyware, or other harmful code;
• Infringes on copyright, trademark, trade secret, or other protected rights;
• Violates applicable laws regarding minors, hate speech, terrorism, or incitement;
• Is uploaded using automated scripts, bots, or other high-frequency tools;
• Attempts to spam, phish, or mislead other users or the company;
• Creates an undue burden on our servers, including high-volume uploads or large batch albums.

b) Engage in the Following Prohibited Behaviors or Activities:

• Engage in any unlawful, harassing, harmful, or fraudulent activity;
• Infringe on the intellectual property rights of others;
• Distribute spam, malware, viruses, or any malicious code;
• Attempt to hack, disable, overload, or disrupt our servers or systems;
• Use our content or trademarks for commercial gain without authorization;
• Misrepresent your identity or create fake accounts;
• Use the Services to compete with Color Kahar;
• Upload abusive, obscene, pornographic, or harmful content;
• Automate bulk uploads, data scraping, or similar misuse;
• Upload third-party content without permission.
• Do not use bots, crawlers, or automated tools to access, copy, analyse or extract data from our Services.

We reserve the right to monitor uploaded content, disable accounts, or remove any data that:

• Violates our Legal Terms;
• Is flagged by authorities or third parties including other users;
• Places excessive technical load on our servers;
• Appears abusive, misleading, or harmful in our sole judgment

13.3 Inappropriate Content (including Contributions) and User responsibility

Users may not upload content that is illegal, harmful, infringing, or offensive — including explicit material, hate speech, or content that violates any applicable law or third-party rights.

Our system may use basic automated or manual screening tools before production or order confirmation. However, we do not guarantee real-time review of all submissions. Users can report inappropriate content via support@colorkahar.com, and our moderation team will review reports for possible enforcement. Repeated violations may lead to account suspension or removal.

You are solely responsible for ensuring that your uploaded content — whether images, text, or designs — complies with the law and our policies. By submitting content, you confirm:

• You own the rights or have consent from anyone appearing in the images
• You understand that uploading inappropriate or unauthorized content may result in cancellation or suspension
• You accept that Color Kahar is not liable for any disputes arising from your submissions

If you submit reviews, custom designs, products or testimonials for public display (e.g., on our app, website, or social platforms), that content may be visible to others, indexed by search engines, or shared further. We are not responsible for third-party use of publicly visible data. Please use discretion when sharing personal or sensitive information.

We value creative expression and community engagement, but we also reserve the right to protect the integrity of our brand and Service. If any user-generated content-whether posted within or outside of our Service, app or website-is found to be false, defamatory, malicious, or damaging to our reputation, we may request the content be removed or take appropriate remedial action where applicable.

We respect user rights and freedom of expression, but we ask users to exercise responsibility when sharing content that involves our brand, products, Service or platform in public domains.

13.4 Consent to Moderate & Remove

Although we do not pre-screen all uploads, we reserve the right to review, monitor, reject, edit, or delete any content that we believe:

• Violates these Legal Terms or applicable law;
• Places an unreasonable burden on our systems;
• Is subject to a takedown request from authorities or rights holders.

We may also cancel orders, suspend user accounts, or report violations to relevant authorities where appropriate. We are not liable for any loss caused by the removal of content or suspension of access.

13.5 Not a Storage or Backup Service

Our platform is not intended for long-term storage or archiving of photos or content. While we store files temporarily to complete your order, we do not guarantee ongoing access to your uploads as uploads are deleted once no longer required.

You are solely responsible for keeping backups of your photos and design projects. We are not liable for loss, corruption, or deletion of uploaded content due to system failures, expired accounts, user error, or any other cause.

13.6 User Content Disclaimer

We do not claim ownership of your personalized content (unless submitted as public Contributions), nor do we pre-screen or endorse it. However, by uploading content to be printed or processed through our Service, you assume full legal and editorial responsibility for its accuracy, legality, and appropriateness.

Color Kahar will not be liable for any loss, damage, or legal claim related to your uploaded content, even if we produce or deliver the final product based on it.

For further details on how we treat personal photo uploads, see our Privacy Policy.

You acknowledge that you bear full legal responsibility for the content you upload or submit for printing.

This includes images, text, captions, and personal data.

You agree to indemnify us against any claims or disputes arising from content that infringes intellectual property, privacy, or decency laws or other laws of Pakistan.

13.7 No Right to Compete

You may not use our Services to create, market, or support any product, service, or business that competes directly with us, nor may you repurpose our platform, tools, or outputs for competing purposes. Any violation of the above may result in immediate termination of your access and legal action where applicable. Any breach of this clause shall entitle Color Kahar to seek injunctive relief and claim any resulting damages.

14INDEMNIFICATION & TERMINATION

14.1 Indemnification

You agree to defend, indemnify, and hold harmless Color Kahar, its parent company (Color Kahar Private Limited), affiliates, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, judgments, costs, or expenses (including reasonable legal fees) arising from or relating to:

1. Any content (including your contributions and submissions) you upload, including but not limited to photos, designs, and personalized product data;
2. Your use or misuse of the Services;
3. Your breach of these Legal Terms or any applicable law;
4. Violation of any third-party rights, including intellectual property, privacy, or publicity rights;
5. Any harmful act, abuse, or misconduct toward other users, partners, or service providers;
6. Any issue, liability, or damage arising after your order has been handed over to third-party logistics providers, including mis delivery, unauthorized access, or theft.
7. Any issues resulting from delivery errors including unintentional mis delivery to an unintended recipient due to third party courier, Service or human error
8. Any unauthorized access to, or breach of, our systems, servers, or data, including as a result of hacking, malware, or other security incidents, despite the implementation of reasonable technical and organizational safeguards.

We reserve the right—but not the obligation—to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with us, at your expense, in defending such matters. You will be promptly notified of any such claims where feasible.

This indemnity obligation survives the termination of your account and continues indefinitely for content uploaded or actions taken while your account was active.

14.2 Account Termination

These Legal Terms remain in effect while you use the Services. However, Color Kahar reserves the right to suspend or terminate your access to all or part of the Services, including your account, at any time and for any reason, including:

• Breach of these Legal Terms or any applicable law;
• Suspected misuse, fraud, or harmful conduct;
• Repeated or egregious violations of our policies;
• Legal request from authorities or enforcement agencies.

This may be done without notice, warning, or liability to you. Upon termination:

• Your access to Services will be disabled;
• Your stored data and uploaded content may be permanently deleted, unless retention is required by law;
• You may not create a new account under your own name, a pseudonym, or on behalf of another party;
• Color Kahar shall bear no responsibility for losses, including lost content or missed orders, resulting from account termination.

Termination does not affect our right to fulfill orders already confirmed and in production before suspension.

For data handling after termination, refer to our Privacy Policy.

14.3 Survival

The provisions of these Legal Terms that by their nature should survive termination shall survive termination, including, without limitation, intellectual property rights, indemnification, disclaimers, limitations of liability, dispute resolution, and governing law.

15DISCLAIMERS AND LIMITATIONS OF LIABILITY

15.1 "As-Is" and "As-Available" Basis

The Services and products provided by Color Kahar are offered on an "as-is" and "as-available" basis. By using our Services, you acknowledge that:

• We make no guarantees regarding the accuracy, completeness, availability, or performance of the Services;
• We do not warrant that the Services will be uninterrupted, secure, error-free, or that any bugs, defects, or inaccuracies will be corrected;
• We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Your use of the Services is solely at your own risk.

15.2 Limitation of Liability

We also do not accept liability for sentimental loss related to personally meaningful content (e.g., wedding photos, baby memories). You are responsible for reviewing and confirming designs and personalized products before submitting your order.

Our total liability for any claim, whether contractual or otherwise, shall not exceed the total amount paid by you for the order giving rise to the claim.

15.3 User-Provided Content

You are solely responsible for the legality, quality, and appropriateness of the content you upload. Color Kahar is not responsible for the content you submit, nor are we obligated to verify or moderate user-uploaded content prior to processing.

Any damages or claims arising from user-submitted materials shall be your responsibility, as outlined in our Indemnification clause.

15.4 Third-Party Services and Links

Our Services may contain links to third-party websites, tools, apps, or promotions. Color Kahar makes no warranties or endorsements for any such third-party content, and we are not liable for the actions, accuracy, privacy practices, or performance of external platforms or vendors.

Any transactions or communications with third parties are solely between you and those providers.

15.5 Transmission and Technical Failures

We are not responsible for any damage, delay, or loss caused by:

• Upload failures,
• File corruption during data transmission,
• Network outages,
• Bugs, viruses, or malware introduced via third-party sources or users.

15.6 Printed vs. Digital Preview Disclaimer

Our digital preview tools are intended to give you a clear approximation of your final printed product. However, due to variations in display settings, lighting, paper and material finishes, and production processes, minor differences in color, brightness, or alignment may occur.

Such differences are not considered defects and do not qualify for refunds, reprints, or compensation unless the product fails to meet reasonable quality standards.

15.7 Impersonation, Fraud & Unauthorized Platforms

Color Kahar operates exclusively through its officially owned and controlled website(s), mobile application(s), and verified communication channels. Any website, domain, mobile application, social media account, advertisement, email address, phone number, or other communication that imitates, resembles, or falsely claims association with Color Kahar is unauthorized and operated by third parties beyond Color Kahar's control.

Color Kahar expressly disclaims all responsibility and liability for any loss, damage, fraud, data compromise, privacy breach, mis delivery, financial loss, or misuse of user content (including personal photographs) arising directly or indirectly from user interaction with such unauthorized or impersonating platforms.

Users acknowledge and agree that access to, communication with, or transactions conducted through any non-official platform are undertaken entirely at the user's own risk. Color Kahar shall have no obligation to investigate, recover, compensate, or remediate any harm resulting from such interactions.

For the avoidance of doubt, Color Kahar shall not be liable for any unauthorized access, disclosure, duplication, alteration, or delivery of user content, personal data, or photo products where such events arise from phishing, domain spoofing, impersonation, or third-party misrepresentation.

Users are solely responsible for verifying that they are engaging with Color Kahar through its official platforms prior to submitting any personal data, photographs, payment information, or delivery details.

Any suspected fraud, phishing attempt, impersonation, or unauthorized use of the Color Kahar name, brand, or likeness should be reported immediately to support@colorkahar.com. Color Kahar may, at its sole discretion, investigate reported incidents; however, such investigation does not constitute acceptance of liability or responsibility.

15.8 Force Majeure

We are not liable for any delay or failure to perform resulting from events outside our reasonable control, including but not limited to:

• Acts of God,
• Natural disasters,
• Pandemics or epidemics,
• War, terrorism, or civil unrest,
• Internet or utility outages,
• Labor disputes or supplier failures.

During such events, our obligations may be suspended without penalty.

15.9 Legal Limitations

Nothing in these Legal Terms limits or excludes our liability:

• For fraud or fraudulent misrepresentation;
• For death or personal injury caused by our gross negligence;
• Where it would be unlawful under applicable law to exclude or limit liability.

Your statutory rights, if any, are not affected by these limitations.

16LEGAL CONFIRMATION OF AGREEMENT AND ELECTRONIC CONSENT

In addition to the agreement terms outlined in Section 1, the following provisions confirm the legal enforceability of your consent and use of our Services.

16.1 Binding Agreement through Use and Order Placement

By Accessing any part of our Service, you:

• Acknowledge that you have read, understood, and agreed to be bound by our Legal Terms along with our other policies such as Privacy Policy, return and refund policy;
• Form a legally binding agreement with Color Kahar (and Services), subject to these Legal Terms;
• Agree that the act of accessing our services or placing an order and making payment constitutes your acceptance of our offer.

16.2 Access to Terms and Policies

Our Terms and Conditions and Privacy Policy are made available:

• On the Color Kahar website, where you may view and print them at any time;
• Within the Color Kahar mobile app, where they are accessible for review (printing from the app is currently not supported).

We encourage you to review these policies before proceeding with account creation or purchases.

16.3 Electronic Communications & Signatures

By using our Services, sending us emails, interacting with our app and website or completing online forms, you engage in electronic communications. You consent to receive all communications from us electronically, including:

• Order confirmations,
• Delivery notifications,
• Payment receipts,
• Support responses, and
• Policy updates.

You also agree that electronic signatures, contracts, and records used via the Services are legally valid and satisfy any legal requirement for written agreements. This includes:

• Consent to these Legal Terms,
• Authorization of orders, and
• Agreement to any other policies communicated through the Services.

You waive any rights under laws requiring non-electronic signatures, physical records, or in-person transactions.

17PHOTO STORAGE & DATA RETENTION POLICY

17.1 Purpose of Storage

When you upload photos, captions, or design content to Color Kahar, the data is stored temporarily and securely for fulfilling your order and Service provision. This includes generating personalized products such as photobooks, prints, mugs, calendars, and similar items.

We do not offer storage as a long-term backup solution or archive for your files. You are responsible for retaining original copies of all photos and projects. We do not guarantee the retrieval of any uploaded content after deletion.

17.2 Order Fulfillment & Deletion

Uploaded content is retained only while:

• Your order is in production; and
• The post-delivery dispute window (if applicable) remains open.
• Retention is required for improvements in operations or Service procedures

Once no longer needed, all associated data is permanently deleted from our systems. This includes the photos and product drafts.

After deletion, we are unable to recover or restore any part of your customized products.

17.3 Inactivity and Retention Limits

If your account remains inactive for a continuous period of 12 months (i.e., no new orders placed), we may permanently delete your saved drafts or any related content of data associated with your account. Where feasible, we may send a courtesy reminder to your registered email before deletion. However, Color Kahar reserves the right to remove content without notice after prolonged inactivity.

17.4 No Liability for Data Loss or Access

While we perform routine system maintenance and apply reasonable security standards, Color Kahar is not responsible for:

• Accidental deletion, corruption, or loss of photo data;
• File transmission failures;
• Network disruptions;
• Software or hardware malfunctions;
• Human error;
• Any other cause beyond our reasonable control.

You agree to waive any claims arising from such instances.

17.5 Privacy Policy and Data Rights

All uploaded data is handled in accordance with our Privacy Policy, which outlines:

• How we store and process personal content;
• Your rights regarding access, correction, and deletion;
• How long different data types are retained;
• Our obligations under applicable data protection laws.

By using our Services, you consent to our data retention practices, data usage requirements and methods. For full details please refer to our Privacy Policy.

18GOVERNING LAW & DISPUTE RESOLUTION

18.1 Governing Law and Jurisdiction

These Legal Terms and any dispute arising from or in connection with us, including your use of our Services, shall be governed by and defined following the laws of Pakistan. You hereby irrevocably consent that the Courts of Pakistan at Lahore shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

18.2 Dispute Resolution

We value customer satisfaction and will always try to resolve any concerns quickly and fairly before it reaches a legal stage.

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a 'Dispute' and collectively, the 'Disputes') brought by either you or us (individually, a 'Party' and collectively, the 'Parties'), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration: Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by Arbitration. The number of arbitrators shall be 1. The seat, or legal place, or arbitration shall be Lahore, Pakistan. The language of the proceedings shall be English. The governing law of these Legal Terms shall be substantive law of the Islamic republic of Pakistan.

Restrictions: The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration: The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

18.3 International Users

While Color Kahar currently serves users within Pakistan only, if and when our Services are made available internationally, we will comply with mandatory local consumer protection laws applicable in those regions, where required by law.

However, the default legal jurisdiction remains Pakistan, unless otherwise explicitly mandated by a specific country's laws.

19LEGAL MISCELLANEA & UPDATES CLAUSE

19.1 Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Cookie Policy, Refund Policy, Shipping Policy and any other applicable guidelines or promotional terms, constitute the entire agreement between you and Color Kahar. They supersede all prior or contemporaneous understandings, communications, or agreements, whether oral or written.

No informal representations, conversations, or marketing materials shall modify or override these Legal Terms unless explicitly agreed to in writing by both parties.

19.2 Modifications and Updates to Terms

We may update these Legal Terms from time to time to reflect changes in the law, our Services, or business practices. The most current version will always be posted on our website and can be accessed via the mobile app, with the "Last Updated" date clearly indicated at the top of the document.

• We may notify you of major changes via email, push notifications, or app alerts, but are not obligated to do so for all updates.
• By continuing to use our Services after updates are posted, you accept and agree to the revised Terms.
• If you do not agree with the updated Terms, your only recourse is to discontinue using the Services.

Each individual order you place is governed by the version of the Terms in effect at the time of your payment.

19.3 Assignment and Delegation

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or delegate our rights and responsibilities, in whole or in part, to affiliates, contractors, or service providers without your prior consent. These Terms shall also apply to all agents, vendors, and affiliates acting on behalf of Color Kahar.

19.4 No Waiver

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Color Kahar.

19.5 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

19.6 No Agency or Employment

No agency, partnership, joint venture, employment, or franchise relationship is intended or created between you and Color Kahar as a result of these Terms or your use of the Services.

19.7 Use of AI Tools

While Color Kahar does not currently utilize AI-based image recognition, curation, or enhancement tools, we may integrate such technologies in the future. Their use will remain optional, and any implementation will be governed by our Privacy Policy and updated Terms.

19.8 Corrections

From time to time, there may be typographical errors, inaccuracies, or omissions on our Services (including pricing, availability, and product descriptions). We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information without prior notice, even after an order has been submitted.

19.9 No Third-Party Rights

These Legal Terms are made solely for the benefit of you and Color Kahar. They do not grant any rights or remedies to any other person or entity.

20CONTACT AND SUPPORT

COOKIE POLICY

This Cookie Policy explains how Color Kahar uses cookies and similar technologies on our website and mobile app.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us:

• Remember your preferences
• Maintain security
• Improve site performance
• Deliver a more personalized experience

2. Types of Cookies We Use

• Essential Cookies: Necessary for core functions (e.g., login, checkout)
• Functional Cookies: Remember preferences (e.g., language or saved cart)
• Analytics Cookies: Help us understand how users interact with the platform (e.g., Google Analytics, Firebase)
• Marketing Cookies: With your consent, may be used to show personalized promotions

3. Third-Party Cookies

We may allow third-party service providers to place cookies for:

• Analytics (e.g., Google Analytics)
• Login/authentication (e.g., Google, Facebook)
• Marketing campaigns (e.g., Google Ads)

These providers are responsible for their own privacy practices.

4. Your Cookie Choices

You can manage cookie preferences via:

• Your browser settings (to delete or block cookies)
• App settings (where available)

Note: Disabling certain cookies may affect functionality like login or checkout.

We do not track users for unrelated third-party advertising and do not sell cookie data.

For more information on how we process personal data, please refer to our Privacy Policy and Terms & Conditions.

RETURN & REFUND POLICY

Color Kahar specializes in customized, made-to-order products. Due to the personalized nature of our service, our returns and refund policies are as follows:

1. All Sales Are Final

Once an order is placed and confirmed, it cannot be cancelled, modified, or returned.

2. No Refunds for Customer Errors

We do not offer refunds for issues such as:

• Typographical or layout errors
• Low-resolution images or blurry photos
• Design dissatisfaction due to user preview oversight
• Changes in personal preferences

3. Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 7 days of delivery.

You must provide:

• Order details
• A clear unboxing video showing the issue

4. Accepted Remedies

Upon review and validation of your claim, we may offer:

• A free reprint of the product
• A voucher, value up to the product price, for future use
• A refund (only if a reprint or voucher is not possible)

5. Returns (If Requested)

We may request the defective item be returned. If so:

• Clear return instructions will be provided
• Return costs may be borne by the customer

6. Shipping Damage

We package all items with care, but once an order is handed to the courier, we are not liable for damage caused in transit. Any courier-related damage claims should be directed to the delivery provider.

7. How to raise dispute

If you feel like the product received is defective (as per our terms and conditions), please raise a dispute through our Color Kahar app. Our customer service team will review your case and provide an appropriate remedy.

To process your dispute efficiently, please provide:

• Order number and purchase details
• Clear photographs and unboxing video of the product issue
• Detailed description of the problem
• Date of delivery and delivery confirmation

8. Timeline for dispute remedies

We aim to resolve disputes within a reasonable timeframe, typically around 14 days. However, please note that in certain situations—such as high order volumes, seasonal spikes, or unexpected operational workload—the process may require additional time. We appreciate your patience and understanding should your case require a longer review, and we remain committed to keeping you informed throughout the resolution process.

9. Statutory Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude any mandatory consumer rights available under applicable law.

SHIPPING POLICY

At Color Kahar, we aim to deliver your personalized photo products securely and on time across Pakistan. Below is our current shipping policy:

1. Delivery Coverage

We currently deliver only within Pakistan. Orders placed for international delivery may be cancelled without notice.

2. Order Processing

Orders are processed immediately upon payment confirmation.

Production timelines vary based on the product type, order volume, and location.

You'll receive an email or SMS confirmation once your order has been dispatched.

3. Estimated Delivery Times

Delivery estimates are provided at checkout.

Delays may occur due to:

• Courier delays
• Holidays, strikes, or weather disruptions
• High seasonal volumes
• Production facility maintenance

Multiple items in an order may be shipped together or in parts, depending on readiness.

4. Shipping Charges

Shipping fees are clearly shown during checkout.

Free shipping may be offered as part of a promotion.

No additional charges will apply for partial shipments.

5. Courier Partners

We work with reliable third-party logistics providers such as TCS and M&P for deliveries.

6. Address Accuracy

Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete addresses may result in:

• Failed deliveries
• Return-to-sender
• Re-shipping charges or order cancellation

7. Risk of Loss

Ownership and risk transfer to you once the order is handed over to the courier. We are not responsible for:

• Delays after dispatch
• Courier mishandling
• Lost/damaged shipments in transit

Please inspect your package upon delivery. Damage caused in transit should be reported directly to the courier service.

Any remedies, limitations, or responsibilities relating to shipping issues are governed by our Terms & Conditions.